Warranty & After-Sales Policy
We help resolve product defects and warranty enquiries. This policy does not replace statutory rights or reduce an advertised manufacturer warranty.
Last updated: 2026-10-03
01Applicable warranty
Saudi statutory warranty rights apply alongside the advertised manufacturer or authorized-agent warranty for the product. Electrical and electronic devices subject to the statutory minimum have a warranty of at least two years, subject to the relevant legal provisions. Any longer advertised warranty remains applicable on its terms.
Coverage depends on the product, defect and warranty terms. We do not advertise one duration for all supplies, and a medical product does not necessarily have the same warranty for every part or consumable. Ask us about a particular product before ordering if needed.
02Requesting assistance
Contact info@cmsest.com.sa or +966593988466 with the order number, product, fault description and serial number if available. We may request an appropriate photograph or video of the problem, without sensitive personal information.
We explain the assessment steps, responsible service provider and handover method where needed. Remedies include repair, replacement or refund where required by law and warranty terms. We do not charge you to remedy a covered defect or store supply error.
03Use and care
Follow manufacturer instructions for operation, cleaning, storage and compatible accessories. Misuse, breakage or unauthorized alterations may affect coverage for resulting damage, but do not automatically remove all rights.
Consumables and ordinary wear are assessed according to their nature and terms; this does not exclude manufacturing defects or non-conforming goods. Contact us before dismantling a device or arranging an unauthorized repair.
04Incorrect goods and returns
If an item arrives incorrect, damaged or non-conforming, contact us for a remedy under the Returns & Refunds Policy. Prompt reporting assists investigation, but we do not impose a short cutoff that removes defect or warranty rights.
Keep your order number, invoice and service records. Statutory periods and rights for repair delays, spare parts and recurring defects continue to apply. This policy does not limit your right to complain to the competent authorities.