Returns & Refunds Policy
We help arrange returns and resolve incorrect or faulty goods. Contact us with your order number before sending an item so we can agree on a suitable return method.
Last updated: 2026-10-03
01Change-of-mind returns
You may request a return within 7 days of receipt if the product has not been used or benefited from, subject to statutory exceptions. Retain accessories, documents and packaging where possible to support inspection and safe transport.
You pay change-of-mind return shipping unless an offer states otherwise. Costs depend on the transport method; available collection charges are explained before arranging collection. You may agree a suitable return-shipping method at your own expense. We do not charge a restocking fee.
To record your request, contact us within the applicable period with the order number, item and reason. We explain a suitable handover or collection method before you send the item. This helps us process the return and does not remove a statutory right because of a delay in our reply.
02Health-related exceptions
Change-of-mind returns exclude products that cannot be resold for health reasons, such as certain sterile supplies after their sterile seal is opened or personal-care items after use. This is not an automatic exclusion of every medical device or supply.
These exceptions do not remove your rights for faulty, delivery-damaged or incorrect goods, or your statutory warranty rights.
03Faulty or incorrect items
Contact us when you discover a problem, with the order number and a description. Product or packaging photographs may help; do not send medical-information or identity-document images. We arrange inspection and the applicable return, replacement or refund without charging you to remedy a supply error or covered defect.
Before repairing or dismantling a device, review the warranty instructions and contact us so the issue can be assessed appropriately.
Promptly reporting visible damage or missing items helps us investigate with the carrier, but we do not impose a 24-hour cutoff that removes rights for defects, non-conformity or warranty.
04Refunds and cancellation
After receiving and checking an eligible return, we notify you of the inspection outcome, refund amount, method and timing, and process it without unjustified delay within applicable legal periods. For cash payments, we agree a secure refund method with you. Store credit is not imposed instead of a refund you are entitled to.
For partial returns from a discounted order, the refund is the amount actually paid for the returned items after allocating their discount. Refunds cannot exceed the amount paid. Shipping is handled according to the reason for return and applicable law.
If your order has not arrived, contact us to request cancellation. If delivery misses the agreed date, statutory cancellation and refund rights remain.
05Contact us
Send your order number, product and reason to info@cmsest.com.sa, or call +966593988466. Include product or packaging photographs only where useful, without identity documents or medical information. Contact address: Khalid bin Al-Walid Street, Al Sharafiyah, Jeddah; arrange the return with us before sending or bringing an item. Keep the carrier’s return receipt until the case is resolved.