Terms & Conditions
These terms govern purchases of home-care devices and supplies from CMS Care. Read them together with our Privacy, Delivery, Returns and Warranty policies before placing an order.
Last updated: 2026-10-26
01Store and contact
CMS Care is operated by Comprehensive Medical Supplies. Contact address: Khalid bin Al-Walid Street, Al Sharafiyah, Jeddah. Phone: +966593988466. Email: info@cmsest.com.sa. Saudi Arabian law applies without limiting mandatory consumer rights.
02Products and orders
Check the product, brand, model, size, pack and quantity before confirming. Product information does not replace manufacturer instructions or professional advice where needed.
Items, delivery, discounts and the total are shown before confirmation. Confirming places a real purchase order and provides an acknowledgement, order number and private tracking link. Contact us to request changes or cancellation before fulfilment; statutory cancellation and return rights remain.
Provide accurate contact and delivery details. Review map suggestions and add the building and apartment number. We will not change a confirmed order’s price or substitute its products without informing you and obtaining your agreement.
03Prices, payment and offers
Prices are in Saudi riyals and include tax applicable to the product, where any applies. The order summary shows items, discount, delivery and the total before confirmation. Cash on delivery is currently available without a separate payment-method surcharge. Other payment methods are available only when they appear as usable options at checkout.
One discount code is accepted per order, subject to the offer’s dates, minimum spend, maximum discount and usage limit. Discounts apply to products, not delivery, and cannot be exchanged for cash. Confirmed orders retain their accepted discount.
04Delivery
Delivery is SAR 24 within Jeddah and SAR 25 elsewhere in Saudi Arabia. Standard delivery is free when the product total after discount is SAR 199 or more, excluding delivery fees. The final charge is shown before confirmation.
Immediate delivery for all products within Jeddah is within 2–3 operating hours after order confirmation, from 9 AM to 10 PM Saudi time. You may choose a later available scheduled slot at checkout. Current standard shipping outside Jeddah takes an estimated 3–4 business days. The delivery date agreed for your order remains applicable; measuring transit from dispatch does not automatically extend that date. The Delivery Policy explains address details, delays and unsuccessful delivery.
We are preparing to expand fast delivery to all regions of Saudi Arabia soon. Until the expansion is announced, current standard shipping outside Jeddah remains 3–4 business days.
05Order tracking and invoice
Keep the order number and private tracking link shown after submission. The link displays the order status, details and invoice document when available. Do not share it with others because it contains order information.
A document being available to download does not establish that the order has been paid or that its accounting approval is complete. The document details and status apply, and payment remains due through the agreed method. Contact us with your order number if you need an invoice, clarification or a correction, without limiting your statutory right to an invoice.
06Warranty and returns
The Returns & Refunds Policy explains the statutory return period, specific health-related exceptions and remedies for incorrect or faulty goods. The Warranty Policy explains assistance, statutory rights and any advertised product warranty. Retain your order number and purchase documents. Nothing here removes mandatory rights.
07Updates and complaints
Updates apply to orders placed after publication; the policy version referenced by your order is recorded at confirmation. Contact us with your order number for assistance or complaints. Your right to approach the competent authorities and Ministry of Commerce remains.
08Direct delivery by our team
An optional separate service shown after confirming a map pin and selecting a city in the Makkah or Madinah regions. Jeddah retains its local delivery service. Standard delivery remains available.
Approved city-area rates are SAR149 for Makkah, SAR199 for Taif and SAR299 for Madinah. Other locations start at SAR149 for an estimated pricing distance up to 125 km from Jeddah, plus SAR50 per additional 100 km band. Pricing uses geographic distance with a 1.25 road allowance; this is not a measured driving route. Your fee appears before confirmation.
The full direct delivery fee applies, independently of product discounts and the SAR199 free standard delivery offer. Estimates after order confirmation are 4–5 hours up to 425 pricing km, 6–8 hours up to 625 pricing km, and 8–10 hours beyond. Preparation, roads and operating conditions can affect delivery times.
09Jeddah delivery operating hours
Immediate and scheduled delivery within Jeddah operate daily from 9 AM to 10 PM Saudi time. Delivery slots outside these hours are unavailable.
Orders placed outside operating hours are accepted, with delivery arrangements starting at the next opening at 9 AM. Advertised delivery times count operating hours; any remaining time after 10 PM continues from 9 AM the next day. Immediate delivery for all products within Jeddah, including oxygen cylinder exchange, is within 2–3 operating hours after order confirmation.