La-Z-Boy Returns & Exchanges
Applies only to La-Z-Boy department items, including those in mixed orders. Other departments retain their existing policy. Mandatory statutory rights take priority.
Last updated: 2026-10-05
01Online purchase rights
Unused goods remain eligible for statutory cancellation within 7 days of receipt, subject to the E-Commerce Law and its exceptions. The shorter commercial service window below does not remove this right, or rights concerning defects, non-conformity and warranty.
02Commercial returns and exchanges
Invoice required. Request returns within 24 hours or exchanges within 3 days of receipt, clean, undamaged and in original packaging. Arrange handover with CMS Care.
Commercial exclusions: seasonal promotions, special orders, and assembled furniture, recliners or electrical goods, except manufacturing defects. Statutory rights override these exclusions.
03Cancellation, transport and refunds
Unreceived reservations: cancel or change within 4 days for a refund; SAR250 transport charge once preparation or dispatch begins. Additional customer-caused return or exchange transport costs SAR250; covered defects and supply errors are excluded.
Refunds go to the customer’s bank account within 30 days, subject to mandatory refund deadlines or methods. Stock shortages or pricing errors may result in cancellation and refund.
04Faults and support
Report faults promptly with the order reference and photographs where helpful. One working day passing, or necessary unpacking for inspection, does not remove statutory rights. Contact CMS Care: info@cmsest.com.sa or +966593988466.