Shipping & Delivery Policy

01Home oxygen cylinder exchange — Jeddah only

We exchange your empty cylinder for a full cylinder of the same capacity at your doorstep in Jeddah. Prices per cylinder: 3 litres SAR40, 5 litres SAR50, 7 litres SAR55, 10 litres SAR60, 15 litres SAR70, 20 litres SAR80 and 40 litres SAR100.

Delivery and exchange: SAR50 per order, for any number of cylinders and sizes. Add multiple sizes together with tubing or other products in the same basket.

Immediate service within 2–3 operating hours after order confirmation, 9 AM – 10 PM. Enter your Jeddah delivery address and review sizes, quantities and total before confirming. Have an empty cylinder of the selected capacity ready for each full cylinder in your order.

02Coverage and charges

We deliver within Saudi Arabia to the city and address selected at checkout. Standard product delivery is SAR 24 within Jeddah and SAR 25 to other cities.

Standard delivery is free when the product total after discount is SAR 199 or more, excluding delivery charges. If a discount reduces that total below SAR 199, the full delivery charge applies. There is no additional cash-on-delivery surcharge, and the final delivery charge is shown before confirmation.

03Expected timing

Immediate delivery covers all products within Jeddah within 2–3 operating hours after order confirmation, from 9 AM to 10 PM Saudi time. Alternatively, you can choose a later slot from those available at checkout.

The indicative transit time for other cities is 3–4 business days. The destination and operating conditions may affect transit; the delivery date agreed for your order remains the reference. Measuring transit from dispatch does not automatically extend that agreed delivery date.

We are preparing to expand fast delivery to all regions of Saudi Arabia soon. Until the expansion is announced, current standard shipping outside Jeddah remains 3–4 business days.

04Address and optional map

Select your city and provide the district, street, building and apartment number, and necessary contact details. You may add a map pin or choose to use your current location. Please review any suggested address and complete missing details.

The map is optional and you can order with a manually entered address. To change an address after ordering, contact us with the order number before dispatch where possible. We explain any effect on timing or cost before agreeing to the change.

05Tracking and receipt

Follow the order status through its private tracking link and contact us for clarification. Your mobile number and address are used to coordinate with you and the delivery provider where needed. SMS tracking notifications are not currently enabled.

Check the number of parcels and visible condition when delivered. Contact us with the order number and, where useful, product or packaging photographs for damage, missing items or an incorrect product. Discovering a problem later does not remove statutory rights.

06Delays and unsuccessful delivery

We will notify you of expected delays affecting delivery. If we cannot reach you or the address is incomplete, we contact you to arrange the next step. We do not impose undisclosed redelivery fees or alter an agreed date without explaining it to you.

Contact us to request cancellation before fulfilment. If delivery misses the agreed date, cancellation and refund rights remain under applicable law and its conditions. An order remaining in processing is not your consent to extend the agreed date.

07Contact

For delivery enquiries or address changes, contact info@cmsest.com.sa or +966593988466 and provide the order number. The Returns & Refunds Policy explains return costs and remedies for faulty or incorrect goods.

08Direct delivery by our team

An optional separate service shown after confirming a map pin and selecting a city in the Makkah or Madinah regions. Jeddah retains its local delivery service. Standard delivery remains available.

Approved city-area rates are SAR149 for Makkah, SAR199 for Taif and SAR299 for Madinah. Other locations start at SAR149 for an estimated pricing distance up to 125 km from Jeddah, plus SAR50 per additional 100 km band. Pricing uses geographic distance with a 1.25 road allowance; this is not a measured driving route. Your fee appears before confirmation.

The full direct delivery fee applies, independently of product discounts and the SAR199 free standard delivery offer. Estimates after order confirmation are 4–5 hours up to 425 pricing km, 6–8 hours up to 625 pricing km, and 8–10 hours beyond. Preparation, roads and operating conditions can affect delivery times.

09Jeddah delivery operating hours

Immediate and scheduled delivery within Jeddah operate daily from 9 AM to 10 PM Saudi time. Delivery slots outside these hours are unavailable.

Orders placed outside operating hours are accepted, with delivery arrangements starting at the next opening at 9 AM. Advertised delivery times count operating hours; any remaining time after 10 PM continues from 9 AM the next day. Immediate delivery for all products within Jeddah, including oxygen cylinder exchange, is within 2–3 operating hours after order confirmation.